At Ganges Hospitality, we aim to provide a transparent and hassle-free payment experience for our guests. This Return Policy covers specific cases where a payment correction or return may be requested.
For booking cancellations, please refer to our Refund & Cancellation Policy.

1. Eligible Cases for Return

• Duplicate payment for the same booking.
• Accidental payment error (e.g., wrong booking or billing).
• Overpayment or excess charge due to a system issue.

2. Return Conditions

• Return request must be made within 7 days of the original payment.
• The booking must not have been used (no check-in or service availed).
• Valid proof of payment and reason must be provided.

3. How to Request a Return

• Email us at info@gangeshospitality.com with booking ID, payment receipt, and reason for return.
• Our team will review and respond within 3–5 business days.
• Approved returns will be processed within 7–14 working days via the original payment method.

4. Disputes & Chargebacks

In case of disputes or unauthorized charges, we recommend contacting us directly before raising a chargeback with your bank. We will work to resolve the matter fairly and promptly.

5. Limitations

• Returns are not available for discounted or non-refundable bookings.
• We cannot process returns for payments made via third-party platforms (e.g., Booking.com, MakeMyTrip). Please contact them directly.

6. Policy Updates

We may revise this Return Policy at any time. Updates will be published here along with the “Last Updated” date.

7. Contact Us

For assistance regarding payment returns, please email us at info@gangeshospitality.com or visit our Contact Page.